Soulor for Teams

Your reps practise the hard call before a customer hears it.

A two-week test with your team: one real situation, one number you agree on before it starts, and a report at the end that shows what changed. No names.

Start a two-week test

Or write to hello@soulor.app.

How the two weeks work

Before day 1
Pick the conversation and the number
One situation your reps really face, for example a customer whose application has stalled. You choose the number that decides it: the overall score, or how many reps hit one check.
Days 1 to 14
Reps practise
Each rep signs in with their work email and runs the conversation a few times. A simulated customer reacts to what they actually say, and each run ends with feedback on every check.
Day 14
You get the report
The themes, how many reps hit each, one example each, and your number from each rep’s first run to their latest.

What reps are checked on

The stalled-application call: one document is missing, the customer doesn’t know, and they’re upset. Each run is scored on five checks.

Found the missing informationThey find out exactly what is missing and tell the customer.
Asked instead of assumingThey ask what was sent before naming a cause.
Confirmed it backThey repeat what is missing and what happens next, and check the customer agrees.
No jargonNo internal terms or acronyms the customer wouldn’t use.
Customer stayed calmJudged on the customer’s side: calmer at the end than at the start.

What the report shows

One page, one link, readable on a phone.

Your number, before and afterEach rep’s first run against their latest, for the reps who practised more than once.

ThemesEvery check, with how many reps hit it.

One example eachA line from the practice runs, with names, emails and numbers taken out.

No namesReps are counted, never listed. You see the report, not anyone’s transcript.

Your team’s data

Not used for training

Work accounts start with training switched off.

Encrypted at rest

Chats are stored encrypted (AES-256-GCM).

No names in the report

Reps are counted, never listed.

Run the two-week test with your team

Tell us your team size and the conversation they find hardest: hello@soulor.app